Frequently Asked Questions

Can I change or cancel my order? 

If your item is in stock we prepare your order immediately and you will only have a
limited window to amend or cancel your order.

 

Can I have my order gift wrapped?

We offer our signature gift packaging for CAD 8.99 - please select this
option at checkout. Your gift order will be packed in our standard packaging, placed.

If you would like to include a gift message in your parcel please fill out the GIFT
MESSAGE section during the checkout process. Your message will be printed on
branded GG stationary exactly as you have entered it on the website.

Alternatively, you can select to receive a blank gift card to write your own message.

 

Do you offer gift cards?

Yes! We offer digital gift cards on our website. Click here to purchase your gift card today. Kindly note our gift cards non-refundable. The gift card would be emailed to you.

Keep in mind that discount codes cannot be applied for our gift cards. Gem Gypsies reserves the right to cancel the order at any time should any of these policies are overridden. 

 

How do I redeem my gift card?

Enter the code shown on the back of the card by clicking “Apply a gift card” during checkout and the value of your gift card will be automatically deducted from the order. Should a balance be owed, you can use a credit card or PayPal. You can only use (1) one gift card per transaction.

 

How do I use a promotion or offer code?


To redeem a Promotion or Offer Code, add the code to the VOUCHER / OFFER CODE box at your checkout page and click APPLY CODE.

The following conditions apply:
• Only one code can be used per transaction.
• Codes can only be applied to full price pieces (they are not available on sale
pieces).
• Codes are non-transferrable and no cash alternative is available.
• Orders must be made prior to 23:59 MST on the closing date, if specified.
• All offers are subject to stock availability.
• Offers are subject to change at any time.
• All other GemGypsies Terms and Conditions apply.
• Offer codes cannot be used to purchase gift vouchers.

 

What payment options do you accept?

We accept all major credit cards and debit cards, net banking, Apple-pay, Google-pay and paypal. We do not offer cash on delivery services.

 

What is your return/exchange policy?

  • We have a 7 days return/refund policy from the date of delivery provided all tags are intact in case of the item/items arriving damaged. In case of damaged items, customer can either claim a refund or a replacement.
  • Unboxing video is a must for claiming missing items.
  • Categories like necklaces, bracelets and earrings are non-returnable/ non-exchangeable items. Rings are eligible for exchange due to size issue. However, it is advisable to refer to size guide before placing an order. Items that are "ONE SIZE" or "FREE SIZE" are not eligible for return. For exchanges, a fee of CAD 10.99 will be charged.
  • Once the product reaches our warehouse, refund is processed within 3-5 working days. Shipping charges are non-refundable.
  • In case of an exchange, the replacement product is dispatched within 2 working days (subject to availability) once the return is received. Please note returns can take upto 2 weeks.

 

How will I know my ring size?

Kindly refer to the ring size guide. Our ring sizes are mentioned in US sizes. Please use a tape or a ruler to measure the inner diameter of your ring and refer to the size guide below:
Size 6: Diameter - 1.6 cm
Size 7: Diameter - 1.7 cm
Size 8: Diameter - 1.8 cm


*These are approximate measurements.

For further assistance, please contact us via DM on Instagram (@gemgypsies) or mail us at info.gemgypsies@gmail.com.

 

How does it take for you to deliver?

Once an order is placed, it takes 2-3 working days to ship the order subject to
availability. Once the order is shipped, delivery takes about 5-7 working days to
major cities under normal circumstances. Orders may take longer to YUKON, NWT, NUNAVAT.

 

What are the shipping options and delivery charges?

A standard shipping rate of CAD 8.99 is applicable per order on all orders under CAD 50. Free shipping available on all orders above CAD 50. All orders will be shipped in 2-3 working days.
During the ordering process, please ensure that your mailing address provided is
accurate. GemGypsies will not be held responsible for any packages being
sent back or misplaced due to inaccurate or incomplete addresses provided by the customer. Re-shipment costs will be borne by the customer.

  

How do I know about your new arrivals and re-stocks?

You can follow us on Instagram and turn on notifications to not miss out on any new arrivals or restocks. Our Instagram handle is @gemgypsies and Facebook page is Gem Gypsies

You can also  subscribe to our newsletter here.
Let us know what you need and we’ll do our best to assist you at info.gemgypsies@gmail.com